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Refund/Return Policy
Mayo Clinic Alumni Association memorabilia refund/return policy
Mayo Clinic Alumni Association will exchange merchandise or refund the purchase price* of unused, returned items from our online or in-person store.
Returns
Send merchandise for return to:
Mayo Clinic Alumni Association
Siebens 5
200 First Street SW
Rochester, MN 55905
- Returns are accepted within 30 days of merchandise purchase.
- Include your name, address, email address, phone number and reason for the return.
- Upon receipt of your unused, undamaged item, we will issue a credit for the purchase price* to the method of original payment.
- Mayo Clinic Alumni Association isn’t responsible for packages lost during return shipment. We recommended that packages be insured and traceable.
- Exchanges must be made within 45 days of purchase.
- Include your name, address, email address, phone number and details about the exchange request.
- Upon receipt of your unused, undamaged item, we will send you a new item.
- Mayo Clinic Alumni Association isn’t responsible for packages lost during return shipment. We recommended that packages be insured and traceable.
- Mayo Clinic Alumni Association will not cover the cost of return shipping.
- mayoalumni@mayo.edu
- Call 507-284-2317, Monday-Friday, 8 a.m.-4 p.m. CST.
- mayoalumni@mayo.edu
- Call 507-284-2317, Monday-Friday, 8 a.m.-4 p.m. CST.
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